Code of Ethics
I, Harriet, pledge the following to you, my client:
I will work in sacred alliance with my own guidance and be informed by that Source and as far as is currently possible, not my own ego, in offering service to others.
I will recognise the wholeness inherent in every person or group or circumstance that comes for healing and to honor whatever form it is presented to me.
I will be mindful of speech, thought, and action and their impact on building relationships both in the present and through time into future and past.
I will be respectful of others, even in their differences.
I will work with compassion and non-judgment.
I will do no harm.
I will maintain clients’ privacy, unless demanded in the court of law to offer up some or all of this information.
I will be honest with clients and other practitioners and will be truthful in the manner in which I present myself in public relations and advertising.
I will offer fair and appropriate fees, in line with my own guidance.
In service to others, I will keep my own life and being clean, clear and in balance to the best of my ability.
I vow to use the wisdom, influence and tools I have been gifted as guardian and conduit in this lifetime responsibly, with care and only to those with the eyes to see and the ears to hear.
Terms & Policies
Please note that by using this website, our services and/or placing an order for products from us (verbally, or through any kind of written contract), you agree to follow and be bound by these terms and conditions. If you do not agree to these terms and conditions, please do not use this website or our services. We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of the website or placing an order following any such changes constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.
Full details of how we collect, hold and process your personally identifiable information are set out in our Privacy Policy (shown below).
DEFINITIONS
“Cancellation” is defined as not attending your scheduled appointment, including postponing or rescheduling.
“You” refers to the client.
“We” refers to Harriet Goudard.
TERMS OF SALE
All sales of services and products made via this website are subject to these Terms of Sale.
Placing Orders and Service Contract Creation
The process you undertake by placing an order on this website and/or via associated payment processing third party applications, such as PayPal, a contract with us is formed. The contract creation process is as follows:
You will be guided through the ordering/ requesting process by a series of instructions on this website, or through communication with us.
Once you have placed your order (either by your direct purchase on this website, or agreement elsewhere), we will send to you an order confirmation email detailing the service(s) you have ordered or requested.
If we do not or cannot accept an order placed by you, for any reason, we will notify you.
Once you receive the confirmation email, a contract is formed between you and us in relation to the service or services set out in the email and payment will be taken.
Please check the details of the confirmation email. It is your responsibility to notify us if there are any errors or inconsistencies by contacting us as soon as possible.
The contract between us for products sold via this website will be concluded in English or French. We will not file the specific details of your contract. If you do require any information regarding orders you have placed with us, please check your order history on this website (if you have an account with us) or contact us.
Contract pricing is worked out on the basis of the totality of the services provided and cannot in retrospect be subdivided.
If relevant (as with the 121 Mentorship containers), the contract will determine the time period in which the service(s) will be undertaken/ delivered.
If relevant (as with the 121 Mentorship containers), there may be minimum charges that apply (please see Cancellation conditions below).
Prices are agreed to by you, the Consumer, upon placing the order and the creation of the contract.
By entering into the contract with us, you confirm that you have legal capacity to do so and that you take full responsibility for your well-being during the period of the container and for any time thereafter that you consider to be a period of integration.
By entering into the contract with us, you give us permission to use the details you have shared and will share as part of the session(s), treatment, or ongoing practice and to apply systemic, Shamanic, energetic, or other therapies.
As soon as the specified duration and offering(s) of the contract(s) have completed, no further therapies will be given until a later point at which services can be re-engaged and new contracts created.
Services Descriptions
We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on the website may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in product prices, item availability, or in any way affects your individual order.
Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. At no point does this affect your Statutory Rights.
We reserve the right to amend errors or to update product information at any time without prior notice. In the event that a service is listed at an incorrect price due to photographical error, typographical error or other error in pricing information, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price (regardless of whether or not the order has been confirmed and you have been charged). If your card/PayPal account has already been charged for the purchase and your order is cancelled by us, we shall issue a credit immediately to you in the amount of the incorrect price.
We endeavour (see Ethics above for more details) to provide our service(s) with reasonable care and skill, within the agreed timeframe and for a price that we consider reasonable.
We endeavour (see Ethics above for more details) to offer our services as honestly and clearly as possible, giving you the appropriate time and space to make purchasing decisions without undue pressure from us.
Pricing and Payment
We have a global standard pricing policy, which ensures that all of our customers are charged the same price regardless of where they live.
VAT is not included in our prices, as we are not registered to collect VAT.
Payment is required upfront, in advance of the service(s) rendered, with cleared effects. Any payment plans are entered into entirely at our discretion.
The term, “non-refundable” used at the point of purchase is your obligation to pay and which enters you legally into the binding contract with us. This means that, even when a payment plan has been offered, the entire contract fee becomes payable upon formation of the contract, ie, part-payment is not possible.
Cancellations and Refunds
Cancellations and refunds of purchases, as per the UK Consumer Contracts Regulations 2013 and once the contract has been formed, must be requested within 14 days of entering into the purchase contract with us (assuming that zero services have been rendered during this time). To request such a cancellation and/ or refund within this 14 day period, you must contact us to request a cancellation form.
Refunds will be made at a maximum of 14 days thereafter.
Cancellations of any contract made after this 14 day cooling off period may be accepted at our discretion, otherwise you will be entirely liable for the full amount of the contract itself. Refunds for part-payments against a contract outside of this 14 day period, will not be provided - but alternative products and/or services may be proposed. Again, this is entirely at our discretion and will be decided on a case by case basis.
We are committed to trading fairly, ethically and in good faith and we ask that you make a mature and embodied, committed decision to walk into any of our containers live or otherwise.
Warranties and Disclaimers
If you are purchasing services and products as a consumer: unless specific warranties are expressly given when you purchase products from our website (for example, a manufacturer’s warranty), we do not give any warranties or guarantees in respect of such services and products over and above those implied by applicable law (these include, for example, that the services and products are of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied). We remain responsible, however, for supplying services and products that conform to the contract. If you are purchasing services and products from us as a business: to the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including, but not limited to, warranties of satisfactory quality, fitness for a particular purpose and non-infringement.
All readings/ healing/ guidance is provided with the best of intentions, but should be viewed as “entertainment only”. They are not a substitute for the consultation of medical, psychological, legal, or financial professionals. The readings/ healing/ guidance are not legally binding.
As yet, spiritual mentorship, coaching and services are currently unregulated industries and as such we are unlicensed in the UK or otherwise to practice these services.
Limitation Of Liability
Nothing in these Terms of Sale excludes or limits our liability for fraud, fraudulent misrepresentation, personal injury or death caused by our negligence or any other liability which cannot be excluded or limited as a matter of law. Also, nothing in these Terms of Sale limits your statutory rights if you are contracting with us as a consumer, including your right to a replacement where services or products supplied are not of satisfactory quality.
Subject to the above, we are only responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms of sale (for example, if the loss or damage was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the contract). In any event, we are not liable for: (1) any losses, howsoever arising, related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption; or (2) any special or indirect loss or damage, howsoever arising, unless that loss or damage is foreseeable to both of us at the time we entered into a contract.
By entering into a contract with us, you exonerate us, our family, colleagues and wider entourage from any damages.
In no event shall we, or any of our associated partners, family, descendents, directors, employees, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (1) your access to or use of or inability to access or use the service, (2) any conduct or content of any third party on the service, or (3) any content, guidance or advice obtained from the service.
Promotional Codes
Unless otherwise expressly stated in the terms and conditions for a particular promotional code, promotional codes cannot be combined and cannot be used in conjunction with any other offer/discount. For example, unless expressly permitted for a particular promotional code, or Early Bird rate, you cannot use a student discount in combination with another promotional code. If you have more than one promotional code and the codes cannot be combined, it is up to you to use the promotional code that has the biggest benefit to you.
General
Only you and we shall have any rights to enforce any term of the contract formed between us.
The contract formed between us, which includes these Terms of Sale and any document referred to in them, constitutes the whole agreement between us and supersedes all prior agreements (written or oral), arrangements and understandings between us relating to the same subject matter.
If any of these Terms of Sale or any provision of the contract formed between us is held by any court or other competent authority to be invalid or unenforceable in whole or in part, the affected term or provision will be removed from the remaining terms and provisions, which shall continue to be valid.
To the maximum extent permitted by applicable laws, these Terms of Sale, and any dispute or claim arising out of or in connection with these Terms of Sale (including non-contractual disputes or claims), shall be governed by law.
PRIVACY POLICY:
Ensuring the privacy and security of your personal information is of upmost importance to us. This policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.
Collected Information
We collect personal information when you sign up to our email updates, book a session with us (online, or in person), or contact us with a comment, question or complaint. This may include, for example, your name, date of birth, email address, postal address, telephone number, whether you are male or female and your service, medical history, or product preferences.
Use of Information
Live 121 and group containers may be recorded at any time.
When you join and/or share any content, including your name, comments and live shares, consultations, feedback and processes within a live container that is recorded, the recorded content may be used in future, publicly-available, evergreen offerings. In the act of signing up for a container that is recorded in this way, You, the client, consent to this.
Live 121 sessions and containers that are recorded will never be shared publicly without the client’s explicit consent.
Customer service
When you share a review, contact us with a question, feedback or other comment, we may use your feedback, suggestions and comments to improve our products and/or feature them on our website, or in publicity campaigns.
Website information collected
We use cookies and similar technologies to collect information about the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognise you when you return. We use cookies to better understand your use of our website so that we may continue to refine and improve the website. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features on our website. The information collected through cookies may be combined with other identifiable personal information (such as demographic information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation.
Information we share
We are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. We may also disclose specific personal information about you if required by law, governmental request or court order if, based on our good faith belief, it is necessary to conform or comply with such law, request or court order.
Sale of business
We may transfer any information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third party acquirer.
Retention of personal information
We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.
Security and personal information
Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorised service providers who require such information for the purposes described in this Privacy Policy.
To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.
Contact Us
Feel free to contact us with any questions about our Privacy Policy or the manner in which we treat your personal information or to withdraw your name from an email or other marketing list.
If you wish to access or update the personal information we have about you, please contact us in writing.